10 Skills A Line Manager Should Know About

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Have you ever desired a job where you could serve as a coworker, employer, counselor, and psychologist? Say hello to the everyday life of a line manager!

Businesses benefit greatly from having an inspiring line manager. Especially when boosting engagement and productivity, managers must attend to each team member’s unique needs and realize organizational goals.

A particular set of talents are necessary for managing people. But the good news is that individuals can develop and master these skills through line manager training.

So, becoming a line manager demands work on your part. If you’re just interested in the line manager’s salary and not the work itself, you might already be headed toward a dead end.

This article examines a line manager’s skills in performing crucial organizational functions. Also, consider how they might develop into more motivating and successful leaders.

The Top 10 Skills Every Line Manager Should Have

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Here are ten abilities every line manager should have:

  1. Problem-Solving

The capacity to recognize and resolve problems as they arise in the workplace is a problem-solving skill. A line manager or general manager must use problem-solving skills when assisting consumers. They must find solutions to any issues arising from the products or services.

Managing employee relations is an excellent way to hone your problem-solving abilities. It will allow you to mediate disputes that arise at work.

  1. Focused Leadership

A line manager’s responsibility is to track their subordinates’ performance daily. It ensures they are on track to meet their objectives. The managers must resolve all concerns about the tasks right when they assign them. Every competent manager also needs to be an innovator.

Starting out in a line management capacity, you should immediately work hard to develop these leadership skills. A leader takes charge, communicates effectively, and is fair and professional. Managers deserve respect from their team members, who should view them as reliable team members they can count on for help or advice.

  1. Coaching And Development

An individual should learn to coach and grow their team to succeed as a line manager. New hires need training. So, it’s crucial to be able to mentor others. Building your team’s expertise promotes individual development and collective growth thereby boosting output.

  1. Agility In Line Manager

What is a line manager without agility? Now more than ever, the line manager must take on the role of the conductor in companies that are less fluid than those run in project management mode. It encourages communication not only inside each department but also between them. Motivated, they improve their current places through mutual teaching and learning.

Furthermore, organizations don’t view managers as the only resource for handling crises in today’s businesses. If they realize that their actions will benefit the organization as a whole, a manager will feel more at ease taking them. This includes, but is not limited to successfully spreading the word about the company’s strategy and providing context for its activities.

  1. Strong Communication

An integral aspect of effective leadership is lucid and frequent communication with employees. A manager’s performance hinges on their ability to communicate with employees across the organization in an effective manner. Hence, a significant part of line manager training involves having strong communication skills.

This entails hearing and comprehending the wants of a team and those of higher-ups. Rather than giving orders, managers are in charge of staff morale and productivity. So, a line manager’s role is to relay information between higher-ups and subordinates and ask for input.

  1. Flexibility

Employees must track the progress of their work to perform their jobs successfully. However, this does not imply that you will engage in excessive micromanagement. Contrarily, it is one of the most significant factors that reduce workers’ capacity to concentrate. This, in turn, leads to lower productivity.

Micromanagement is bad for morale and productivity because it strips workers of their freedom. In turn, this lowers an employee’s morale and hampers their ability to do their jobs. If you want them to take ownership of their career and take on more responsibility, you should allow them more autonomy in the workplace. Also, consider what team members need to do their jobs more effectively.

  1. Multitasking

The capacity to multitask is a need in management, and it’s also a valuable skill. Managers often have to juggle multiple tasks at the same time. For instance, calming an upset employee while dealing with an angry client or processing an order while paying overdue bills. When managers can multitask effortlessly, they can remain calm under pressure, and know how to organize workload.

  1. Supportiveness

An excellent line or project manager is one who stands by their staff members when things get tough. The team members will always need the right kind of guidance and support to overcome obstacles. An effective line manager can quickly diagnose their team’s problems and take appropriate action.

Assisting and lending a hand when needed ensures that no worker ever feels ignored or neglected. When a manager assures workers that they will receive support if an issue helps establish reliability. They built a psychologically safe workplace where employees felt free to take risks and try new things. This fosters a culture of innovation and productivity.

This skill would require work from you beyond what you learn in project manager training courses.

  1. Empathy

One of the most valuable skills a line manager may possess is empathy. Having a high level of emotional intelligence can make a massive difference in the lives of a coworker. Especially after the last few years of struggle, workplace compassion and understanding have become essential.

Employees can experience mental health issues like sadness, anxiety, and burnout anytime. If you’re a manager, you should be able to anticipate these situations by recognizing the warning indicators.

Empathy will allow you to recognize when an employee is overworking themself. You must institute a system of flexible working hours. Also, institute measures that demonstrate your concern for your staff.

  1. Detail-Oriented

A manager who pays attention to the smallest of details is invaluable. Among other things, they may catch an accounting mistake in a budget proposal before it’s sent up the chain of command. Or they may need to be more proficient in finding candidates with the precise background and experience required for open positions.

Having an eye for detail as a skill in line or project manager jobs can help a business save money. Moreover, it can boost output by preventing errors from snowballing into major problems.


The truth is that everyone has their own unique characteristics. Some people have excellent communication skills but can quickly lose their cool under pressure. And then, some exceptional leaders can inspire their people but ultimately fail because they lack basic abilities like common sense and organization.

But one thing is clear, to be a line manager, you must have various competencies to lead others effectively. They take on the role of team leaders, guiding their members toward achieving major objectives. So, as a line manager, you need to keep working on your skills more and more throughout your life.  If playing a multitude of roles has always been your career dream, and you are a leader who likes to lead by example, the line manager position might just be the thing for you!